Frequently Asked Questions


COVID-19 SHIPPING UPDATE

At MN Home & Tools, we are committed to the health and well being of our customers and team. We are following all recommended safety protocols, and processing your orders in our normal time frame.

As shipping carriers continue to adjust to the shifts in their industry, customers may see delays once your order leaves our hands. For time sensitive orders, please allow 1-3 days of additional shipping time to account for the impact on delivery drivers.

CURBSIDE PICK-UP

Any purchases from our Facebook page can be picked up by curbside within 48 hours. After 48 hours, storage fee charges will apply.

PAYMENTS

WHAT KIND OF PAYMENTS DO YOU ACCEPT?

We accept ALL forms of payment all forms of credit card payment.

Cash Apps: Cash App, Paypal & Venmo.

RETURNS

WHAT IS YOUR RETURN POLICY?

All sales are final. No Exchanges or Returns accepted. We highly recommend that you thoroughly examine and review any item(s) before purchasing. Returns are only authorized by management.

WHAT DO YOU OFFER?

MN Home & Tools offers a variety of general merchandise, home goods, tools and more at a discounted price that is affordable to those that are on a budget. All prices are marked down to 20-60% off from big box retail prices. We make sure all items go through our quality assurance test before putting them on our shelves, but most items are manufacture sealed. MN Home & Tools is not liable for any manufacture defects.

WHERE DO YOU SOURCE THEM?

Our general merchandise and tools are from retail overstock liquidations throughout the United States - pulled off the shelves from big box retailers, discontinued, and returns.

ARE YOU A THRIFT STORE?

No, we are not. We also do not buy or sell used items from the public. We are a surplus store that only sells through large retailers. Our stock changes weekly/monthly depending on demand of item(s), so check back with us often!

CONDITION DESCRIPTION:

New - Unopened package, original tags.

Not Used - Item has no sign of significant wear, but packaging could be missing or compromised.

Good Condition - Item may be like new or slightly used and may be missing instructions/packaging.

Open Box - Item in good condition, but may be scratched or have small nicks/dents.

Missing Pieces - Item missing one or more pieces.

OTHER

If you still have questions or simply have something to say, send us an email at 2ndchancesurplusmn@gmail.com and we'll get back to you as soon as we can.